Shipping & Returns
At Candace & Basil, we believe in creating a stress-free shopping experience for our customers. That's why we offer free shipping and returns on all U.S. orders with our standard shipping option (Hawaii, Alaska, Guam, American Virgin Islands and other remote regions are excluded).
All C&B products are carefully and professionally shipped within 3 - 4 business days using tracked shipping right to your front door. Delivery times range from 7 - 10 business days.
Out of stock items are usually shipped within 4-8 weeks.
Exchanges and Returns
If you wish to exchange or return an item, please let us know within 30 days of receiving your order. Once we have reviewed and approved your request, you will be sent a free return shipping label to be attached to the original packaging. Finally, the package will be picked up from your location via courier.
In order for us to accept your return, the item must be:
- Packed securely in its original packaging
- Free of any and all damages
- Unassembled (and was never assembled)
***Note: All custom items are non-refundable and are final sale.