After your order is complete, we ship from our factory to our delivery partner who coordinates the delivery to your home.

Once your order is received at our delivery partner’s final mile terminal, they will contact you directly to schedule a day and time.

We prioritize quality over speed and we also must respect the queue and complete orders in the sequence that they were received to be fair with all of our clients.

We are always doing our best to ensure we get product out the door in a timely manner by working over time, reducing rework, and adding additional team members when necessary. However, we would prefer to spend an extra time on an order if it means upholding our quality standards.

These pieces are meant to last you for years to come and we should not compromise the quality to rush it a relatively short amount of time.

All of our custom items are made in Mississauga, ON (near Buffalo, NY).

Our system tracks progress based on your position in the queue. Some orders take longer to complete than others. If we have an order for an entire home due before yours, it can take a little longer for your order to show progress online.

Rest assured, we are getting things prepared simultaneously which may not reflect in the tracker.

Please double check that your last name and order number have been entered correctly. If you are not able to locate your order number, please contact us.

If you placed an order for a stock item or display model, it would not be in our production schedule since it is a ready item. This tracker is only meant to track custom items. 

If you feel there is an error or have questions about a non-custom order status, please contact us.