Shipping & Returns Policy
At Candace & Basil, we leverage a carefully selected network of delivery partners, to efficiently serve our valued customers from coast to coast.
Shipping
- Shipping charges are non-refundable and are available at checkout.
- You will be notified via email prior to delivery to coordinate a date and time window.
- Typical transit time is 1-2 weeks depending on your location. Remote regions may require additional time.
Returns
- In order to qualify for a return, contact us within 30 days of delivery. The item(s) must be unused, unassembled, in original condition and all contents packaged back into the original packaging.
- Return shipping charges will apply.
- All custom items, mattresses, pillows and bedding are non-refundable and are final sale.
